SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothern (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothern.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is wonderful quality roomy but I got caught with marriage
A little crumpled, but looks great. Thanks for the ribbon and Mego fast delivery
The bag is excellent, only smelly, but already weathered on the balcony) Bought for 1500
Cool, as in the picture, a little crumpled, but I think it will smooth
Bag made of burlap, roomy, inside the bag. Looks good. Very roomy
Steam a little and will be super
Quality bag, inside cotton bag. Another store put silk ribbon
Amazing quality! The weaving itself is even, inside is sewn well, looks great! Recommend!
I like the bag. A little heavy for me. But here's one flaw. In the photo everything is obvious. In a place where the pens that are sewn deliberately, there is a hall. I don't know how to fix it. It is very not beautiful. Ironed iron well. I did not communicate with the store. Sent fast. Weeks 3 went bag.
Nice bag. Roomy. Inside one large compartment. And a small side with a zipper. Inside put a light bag. The bag does not close. Minus in the pens. The rings themselves are deliberately sewn and do not move. And it is sewn so that it is convenient for them to lie inside the bag, and when you raise them, they turn out and in place of fastening it turns out the hall. I hope, of course, under the weight of the nose hang out, but the idea, to put it mildly, is strange. The seams throughout the bag are even, neat. All the crumpled came, but everything was easy to steam.
It looks good, it came crumpled, I hope it will be ironed, the most crap is that the handles are deliberately fixed, and not even round, you will not turn them them them for the photo put in the bag things of the hustlers, still the hall remained, in general for this money is a total nonsense
The bag is beautiful, but I came with a marriage of 2 holes and crumpled strongly, steamed for a very long time. There's a smell.
Cool Bag! Good quality))) excellent size, not huge and not small))) inside still this pouch, for valuable things) in Moscow came for 10 days) I recommend!
Description exact. Medium capacity bag. It's not closing. Not heavy. If you have such a bag from the dawn, then they weigh the same. But after a super light fabric bag, this one is certainly heavy. Wear on the shoulder will not work, only in the hand or on the elbow. Does not smell, unlike a standing girlfriend. The only thing I do not like is that the handles are sewn and they wrap inside. But this prevents only when the bag lies at home) when you wear it, nothing prevents. I would add a riveting or lock inside, and then you can see what you're carrying in your bag. By the way, there is a small white bag in the kit. I do not know why he) the bag met expectations.
Bag gun bomb, smooth beautiful, hesitated, came for 22 days! Thank you very much
It's just it is cool, without any criticism, all perfect, thank you store, fast shipping, did not communicate with
Wayyyy smaller than expected
Beautiful! Amazing quality!
The quality is excellent, roomy. Inside there is a small pocket on the lock. I took almost 2000₽, now expensive (
Very good quality, textile lining, straw is very beautiful woven, delivery 10 days to Moscow