SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothern (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothern.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag of good quality, I liked it, came even before the deadline. The corner of the bag is washed, but it's the fault of transportation.
Very nice quality handbag. My wife is very happy.
Nice bag. I did not talk to the store. Delivery in 3 weeks. There is a small smell, but does not vanish. Let's see how it will behave during the year.
good quality
The material is fine, but it is small It doesn't suit my needs.
WROST PACKING , UNPROFESSIONAL WAY, WASTE OF MONEY..
I 've had bad luck and missed the package
Gorgeous bag
Great material, grade! Beautiful
median size but as image. very stylist and sophisticated.
Beautiful but thought that was bigger .....
Super lovely soft bag
A little small
Very good product as described. Very beautiful and very well done. Material looks excellent quality. Not a big bag, but meets. Worth.
It's much smaller than the ad said.
Pretty handbag well packaged fast delivery, a little small than expected but c Good, I recommend the store and thank you for the gift
This was just as pictured and received on the date specified. It's a well made and great handbag to add to my collection.
Beautiful bag, it's just in the right, all parts good looking ואיכותיים. Thought שהתיק bit bigger but total really good quality
She is beautiful, material looks good, soft. Just thought that was bigger. In video looks bigger but specifications, are accurate. Arrived a little early.
Perfect thank you
A good model, well stitched, the material is not bad, but there is one fold that does not want to straighten out. If not for this defect, there would be 5 stars.
Very nice bag, pretty color, beautiful material and beautiful finishes. Love it. In addition he arrived well packaged.
I did not receive my parcel
Very beautiful, Great material.
Very shark handbag, the smell is a little present. The seams are even I doubt that the skin, but it looks good. Thanks store